Frequently asked questions
Ordering, delivery in Kenya, international shipping, payments, pickup and our makers. Can't find your answer? Ask us on WhatsApp.
Is DiraSoko open for orders?
We're opening in stages. You can browse our collections now and message us on WhatsApp about specific pieces. Join the launch list to be the first to know when online checkout opens.
Where is your shop?
Our shop is in [AREA / ESTATE], [SHOP CITY], Kenya. We're mainly an online store, but you can pick up orders from the shop by appointment.
Can I pick up my order instead of having it delivered?
Yes. Customers in Kenya can choose pickup from our [SHOP CITY] shop at checkout. We'll send you a WhatsApp message when your order is ready.
Which parts of Kenya do you deliver to?
We deliver across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and other towns, through courier and parcel services. Delivery cost and time depend on your town.
Can I pay with M-Pesa?
M-Pesa checkout is planned for orders in Kenya. Until checkout opens, no payment is taken on the website.
Do you ship internationally?
Yes. We ship from Kenya to the US, UK, Canada, Europe, Australia, the Gulf and more. Courier shipping is calculated at checkout based on your country, parcel size and weight.
How will international customers pay?
PayPal checkout is planned for international orders, subject to merchant verification.
Will I pay customs duties or import taxes?
Import duties, taxes and customs fees may be charged by your country and are usually paid by the receiver, unless your quote says they're included. Check your country's rules before ordering high-value items.
Are your products really handmade?
Yes. Everything we sell is handmade by Kenyan makers. Because each piece is made by hand, colours, sizes and patterns can vary slightly from the photos.
How do you work with artisans?
We source from Kenyan makers and workshops and aim to pay fairly and on time for their work. Product listings will name the maker or workshop and region where possible.
Do you take custom or bulk orders?
Yes. We handle custom colours, matching sets, event orders and corporate gifts. See our corporate & bulk gifts page or message us on WhatsApp.
What is your return policy?
Our full returns policy will be published before online orders open. Handmade items should arrive in excellent condition. If something arrives damaged, contact us within 48 hours with photos.